Delivery & Returns
DELIVERY TIME
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Delivery is usually made by Royal Mail and must be signed for. Delivery charges are set at checkout, based on the delivery address and the number of items purchased.
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Once an order has been placed and payment completed, most orders are dispatched within 2 working days, please allow extra time when campaigns are running.
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RETURN & EXCHANGE POLICY
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We pride ourselves in producing high quality products. If your not completely happy with your purchase from our website, you may return it to us within 14 days of receiving your order for an exchange or refund.
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Exchanges:
Ensure you double check the sizing before you place your order. Exchanges are subject to an additional shipping charge for your replacement item. We advise contacting us to reserve your exchange to ensure we have your desired item in stock.
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Returns:
In order to accept your return items must have:
– Original tags and labels attached
– Undamaged and in original condition
– Returned within 14 days of receiving the order
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Please make sure that your return is well packed and includes your order information inside of the parcel including your Name and Order Number and/or email address used to place the order so that we can identify your return quickly and speed up the returns process for you.
We will process returns as quickly as possible; should your returned item meet all guidelines listed above; we will process your refund within 7 – 14 working days of receiving your item. Refunds will be made through your original method of payment.
PLEASE NOTE: Return postage is at the customers expense and unfortunately can’t be refunded, we recommend using a tracked/signatory service and getting proof of postage.
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